Warranty Information

Every scooter sold at ScooterX-Gas-Scooters.com comes with a 30 day warranty, which will begin upon date of delivery of scooter. Your warranty will cover any manufacturer defects. You warranty will not cover any scooter malfunction that is due to user recklessness, misuse, or negligence. Modifying your scooter in any way may void your warranty.
Your warranty will cover parts and labor performed by our mechanics. Shipping fees associated with the return of a scooter for repair will not be covered under the warranty. Once a scooter has arrived for repair by our mechanics, please allow up to 7-10 business days for completion of repair. Customer will be notified when scooter has been returned. In order to make a warranty claim, one of our representatives must be contacted within the warranty period. Any scooters returned with out prior authorization will not be accepted. To make a claim, please contact sales@playhardindustries.com at this time we have taking down our phone due to to many calls we can not get to them fast eunghf so we answer emails a few times a day.
Return and Exchange Policy
Returns for refund are not accepted. We will go out of the way to make the customer happy, but please be sure to ask any and all questions before purchasing your scooter, as there are no refunds. The decision for an exchange on a scooter that has already been ridden, will be left at the discretion of our staff. We will make every possible effort to take care of the customer in a prompt and efficient manner regarding any exchange requests. Should we find the best resolution in the customer's situation is to exchange their scooter, shipping fees will be covered by the customer. Customer must first gain authorization by contacting one of our representatives. Again, any return scooter sent with out authorization will not be accepted. Once customer has approval for an exchange, customer must ship the item within 7 days of an exchange approval. If item is not sent out within the 7 day time period, or customer can not provide proof of date of shipment, then exchange request will be denied. If there are any questions regarding our policy we strongly urge you to contact us before purchasing.

Still have questions? Feel free to email at sales@playhardindustries.com